Hotels & resorts
A complete AI team for hotels and resorts: get found in AI search, convert more direct bookings, serve every guest and lighten the back office.
Explore hospitality →Intelligent Solutions · Egypt
AI agents that answer, book and sell for your business — 24/7.
Mapin deploys AI agents for hotels, clinics and real-estate companies across Egypt. Hospitality powered by our partner HotelWorld AI, and our own agents built in-house for Egyptian clinics and property developers.
Official HotelWorld AI partner in Egypt
WhatsApp · Web · Voice for hotels
What we deliver
The industries we serve
We pick the right agent for the job, connect it to the channels your customers already use, and stay with you after launch.
Clinics
An AI receptionist that answers patients on WhatsApp, books appointments and sends reminders. Medical questions go straight to your doctor.
Meet Nour →Real estate
An AI property advisor that qualifies every lead, matches units to budgets and books viewings for your sales team.
Meet Yassin →Hospitality · Our flagship industry
The AI operating layer for Egyptian hotels
Mapin brings HotelWorld AI's multi-agent platform to hotels and resorts across Egypt, from Cairo to the Red Sea. It's a connected team of AI agents that work alongside your staff and with each other: getting you found, serving every guest, and lightening the back office. We handle the audit, setup, integration and local support.
Mapin is the official partner of HotelWorld AI in Egypt
1 in 6hotels currently appear in AI search results, according to HotelWorld AI's research
24/7guest coverage across every channel, including phone calls
9specialist agents across Discover, Experience and Operate
Travellers now plan trips by asking ChatGPT, Gemini and Perplexity. Discover makes your hotel easy to find and easy to book.
L
Leo FREE AI SNAPSHOT
AI Visibility Agent
Makes your hotel visible in AI search.
Be easy to find, and easy to book.
1 in 6hotels are visible in AI search today
Daysto go live, with no integration
Weeksto tangible results
What Leo does
- Daily performance audit
- Prompt management
- AI recommendations
- Daily monitoring
- Competitor ranking tracking
- OTA vs direct booking tracking
Why it matters
- More visibility brings more visits to your booking pages
- More direct visits lower your distribution costs
- Direct bookings cancel less, and direct guests rebook more
ChatGPTGoogle AI OverviewPerplexity
I
Iris
AI Demand Intelligence Agent
See demand shifts 7–30 days before pickup and pace tools.
Act before your competitors even see the opportunity.
7–30 daysearlier demand signals
50+external data sources
24/7always-on monitoring
How Iris works
- Ingests flight searches, search trends, local events, social sentiment, weather and macro indicators
- Combines them with your pickup and comp-set data
- Spots where demand is building or softening
- Explains why it matters
- Recommends: tighten rates, open inventory or push marketing
Why it matters
- You move first instead of reacting late
- Pricing and marketing respond before competitors notice
Revenue managementForecasting
Every guest gets an instant, personal answer before, during and after the stay, with a warm handover to your team.
C
Claire
AI Reservation Agent
Handles reservations when your team can't.
No queues. No voicemail. No language barriers.
24/7on every channel
80+languages
100%response accuracy*
Connected to your booking engine
- Live availability and pricing from your booking engine
- Uses CRM records for offers and discounts
- Handles complex requests and out-of-hours calls
- Warm handover to a human agent when needed
Why it matters
- Captures guest notes automatically to the guest record
- Records special requests within policy and alerts reception
- Works with Leo to personalise chats from event pages
Voice callsWeb chatEmailMessaging
F
Filipa
AI Receptionist
The answer to every guest question.
Always-on guest support, in every language.
24/7coverage
Allchannels
100%accuracy*
Available wherever your guests connect
- Answers from your knowledge base or wider information
- Talks to guests in their language and to staff in theirs
- Arranges requests with the rest of the AI team
- Warm handover to staff where needed
- Saves transcripts and summaries of every call
Why it matters
- Reception sees earlier guest issues during calls
- Guests never have to repeat themselves
Extra towelsSpa bookingsWeatherWalking times
R
Rebecca
AI Guest Experience Agent
Fixes issues before they hit the reviews.
Capture feedback, triage issues and respond faster.
24/7feedback capture
Real-timesatisfaction dashboard
5★the goal for every stay
Triages feedback using your own standards
- Captures feedback throughout the stay
- Triages against your rules and escalates to the right person
- Assigns sentiment, importance and category
- Stores all feedback for review
- At checkout, recommends a review invite or flags open issues
Why it matters
- Problems solved before they become public reviews
- Happy guests are invited to review at the right moment
- Fresh guest reviews strengthen your AI-search presence
ReputationReviewsSentiment
S
Simone
AI Concierge Agent
Every guest gets their own VIP butler.
Personalised recommendations for the entire stay.
24/7coverage
Voicenotes or text
100%accuracy*
A concierge in every channel
- Insider tips on sights, avoiding queues and the best tickets
- Personalised from the guest's record
- Answers from your knowledge base or wider information
- Warm handover to staff where needed
- Saves transcripts and summaries
Why it matters
- Available from check-in
- A luxury, memorable experience for every guest
SightseeingTicketsDiningLocal tips
Less time on spreadsheets and repeated questions. More time for guests and decisions.
M
Martin
AI Assistant General Manager
Lead, don't chase.
He gathers and analyses the data so your GM can focus on what only they can do.
PMS · RMS · CRMconnected
Dailybriefing notes
Learnsover time
Becomes more valuable with context
- Reports on key hotel data at any moment
- Calculates variances, direction and confidence using your rules
- Turns numbers into insights for quick decisions
- Keeps the senior team updated
- Records the daily briefing and keeps an action log
Why it matters
- Not just “43% occupancy” but the gap to target, the forecast and the event driving it
- Less time on spreadsheets and manual calculations
Tailored notesTask management
C
Charles
AI Accounting Agent
Start the day reconciled.
Close reconciliation in minutes, not hours.
Minutesfor thousands of transactions
99%+accuracy rate
Month-endbank reconciliation
What Charles does
- Highlights matches, likely matches and non-matches
- Learns from your feedback and edits
- Takes in missing manual transactions
- Produces audit reports
- Suggests fixes and applies them when authorised
Why it matters
- Staff start the day knowing exactly what needs attention
- No more hours hunting for unreconciled items
Transactions reconciliationAudit reports
S
Sofia
AI Employee Q&A (HR)
Your always-on staff support.
Accurate answers on policies, procedures and regulations, any time.
24/7availability
80+languages, set per employee
100%SOP-based answers*
Group standards with property nuance
- Dedicated knowledge base of SOPs, policies and regulations
- Balances group-wide standards with property specifics
- Available by web, mobile app or WhatsApp
- Dashboard to spot areas for improvement
Why it matters
- Supervisors spend less time on routine questions
- More time for the guest experience
HRTrainingSOPs
*Performance figures as published by HotelWorld AI.
One platform
Connected to the systems you already run
- Ready connectors to hotel systems such as Mews, Cloudbeds, Maestro and RMS, plus Outlook and Gmail, built and maintained for you.
- Your knowledge base: upload manuals, policies and local partners, and every agent answers from your latest information.
- Unified inbox: every guest conversation across channels in one place, with KPI tracking.
- You choose the control level: co-pilot mode (agents suggest, staff approve) or autonomous mode within your rules.
Start here
AI Opportunity Audit
- Map your guest and digital touchpoints
- Review front-of-house processes
- Review back-office efficiency
- Assess systems & integration readiness
- Phased roadmap with an ROI model on your own cost base
Clinics & Real Estate · Built by Mapin
Our own agents for Egyptian clinics and property sellers
Built in Egypt for how Egyptian customers actually reach businesses: WhatsApp messages, at any hour. Instagram is coming next.
بيتكلم مصري
Fluent in Egyptian Arabic & English: Nour and Yassin reply in the customer's language and switch the moment they do.
Mapin for Clinics
Nour — AI clinic receptionist
- Answers patient questions on WhatsApp 24/7: services, prices, doctors, location, insurance
- Books and reschedules appointments from your real calendar
- Sends a reminder the day before to cut no-shows
- Forwards every medical question to your doctor — it never gives medical advice
PhysiotherapyDentalDermatologyMulti-specialty
Chat with Nour
Mapin for Real Estate
Yassin — AI property advisor
- Replies to every ad lead in seconds, day or night
- Qualifies unit type, area, budget and timeline
- Matches buyers to your units, shows instalment estimates and books site visits
- Passes negotiation and hot leads to your sales team with the full conversation
DevelopersBrokeragesResale & rentals
Chat with Yassin
Live demo
Try them yourself
Message either agent as if you were a customer — in Arabic or English. These are demo businesses with sample data.
Nour · Mapin for Clinics
Demo: Cairo Physio & Rehab CenterYassin · Mapin for Real Estate
Demo: Nile Heights DevelopmentsDemo conversations aren't stored. Please don't share real medical or personal details.
How it works
Live in weeks, not months
01
AI opportunity audit
We map where enquiries come in, where they're lost, and which agent pays back fastest.
02
Setup on your channels
We train the agent on your services, prices and tone, and connect it to WhatsApp, your website and your calendar or booking system.
03
Go live & improve
Your team keeps control with human handoff, and we review conversations and tune the agent every month.
Always onEvery enquiry answered instantly, nights and weekends included.
Humans stay in chargeClear handoff to your staff for anything sensitive or complex.
Built for Egypt's data lawSet up with Egypt's Personal Data Protection Law in mind, with Egyptian hosting available.
Local supportA Cairo-based team that answers when you call.
Book a demo
See what an AI agent could do for your business
Tell us your industry and the channels your customers use. We'll show you a working agent on your own data.